Everything you need to know about Solixync. Can't find your answer? We're here to help.

Product & Features

Learn what Solixync does and how its features work.

What exactly does Solixync do?

Solixync helps e-commerce sellers optimize product photos for multiple marketplaces. You upload your photos, and we handle background removal, platform-specific resizing, and compliance checking. Then you export marketplace-ready images for Etsy, Amazon, Shopify, eBay, and Pinterest—all in one click. No more manual resizing for each platform.

See All Features →

Which marketplaces does Solixync support?

Solixync currently supports five major e-commerce platforms: Etsy, Amazon, Shopify, eBay, and Pinterest. Each export is automatically optimized for that platform’s specific image requirements—including dimensions, aspect ratios, and background specifications like Amazon’s pure white requirement.

How does the platform compliance guide work?

When you’re editing a photo, our compliance guides overlay directly on your image showing each platform’s requirements. For Amazon, you’ll see the 85% product fill boundary. For Etsy, you’ll see how thumbnails will crop. Green indicators mean your image meets requirements; red means you need to adjust. You know your images are compliant before you export.

What is "Auto mode" and when should I use it?

Auto mode lets our AI automatically optimize your photos for each platform. It detects your product, centers it, scales to meet fill requirements, and positions for optimal appearance. Use Auto mode when you have many images to process quickly or when your photos just need standard optimization. You can always switch to manual adjustment for photos that need specific framing.

Can I adjust photos manually if I don't like the Auto result?

Absolutely. Every image can be manually adjusted using our intuitive controls for crop, rotation, scale, and position. The platform compliance guides stay visible as you work, so you can see exactly when your adjustments meet each marketplace’s requirements.

How good is the AI background removal?

Our AI is trained specifically on product images, including complex items like jewelry, hair accessories, textured fabrics, and transparent materials. Most products are processed with clean edges in under 5 seconds. For pure white backgrounds (required by Amazon), we ensure the background is true RGB(255,255,255) white, not off-white.

Does Solixync add shadows to products?

Yes. After background removal, we automatically generate natural-looking drop shadows based on your product’s shape. This prevents the “floating in space” look and gives products a professional, grounded appearance. Shadow generation is included in all exports.

Can I use Solixync for non-product images?

Solixync is specifically designed for product photography and e-commerce listings. While you could technically upload other images, our platform compliance guides, presets, and optimization are all built around marketplace requirements. For general photo editing, other tools might be more suitable.

Pricing & Billing

Questions about plans, payments, and your subscription.

Is there really a free tier?

Yes. The Free plan gives you 20 images per month at no cost, forever. You get full access to all features: AI background removal, platform compliance guides, and export to all five marketplaces. No credit card required to sign up, no time limit on the free tier.

See Pricing →

What counts as "one image"?

Each original photo you upload counts as one image toward your monthly limit. Exporting that photo to multiple platforms (Etsy, Amazon, Shopify, etc.) doesn’t use additional images—you pay once to process, then export to as many platforms as you need.

What's included in the Unlimited plan?

The Unlimited plan ($14.99/month or $149.88/year) removes all image limits. You can process as many photos as you need each month. You also get priority processing, which means your images are processed first even during high-traffic periods.

Compare Plans →

Can I upgrade or downgrade at any time?

Yes. You can upgrade from Free to Unlimited whenever you need more images. If you downgrade or cancel, your current paid access continues until the end of your billing period, then you’ll automatically switch to the Free plan with 20 images/month.

Do you offer annual billing?

Yes. Annual billing saves you 17% compared to monthly. Instead of paying $14.99/month ($179.88/year), you pay $149.88/year upfront—that’s equivalent to $12.49/month.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Paddle. Depending on your region, PayPal and local payment methods may also be available at checkout.

What's your refund policy?

We offer a 14-day money-back guarantee on all paid plans. If Solixync isn’t right for you, contact us within 14 days of your first payment and we’ll refund you in full. No questions asked, no hoops to jump through.

Contact Us →

What happens to my images if I cancel?

Your processed images remain available for download for 7 days after processing, regardless of your subscription status. If you cancel, your account stays active on the Free plan, so you can access export history and continue using Solixync with the 20 images/month limit.

Technical & Requirements

File formats, dimensions, browser support, and technical details.

What image formats can I upload?

Solixync accepts JPG, PNG, and WebP files up to 25MB each. For best results with background removal, we recommend PNG or high-quality JPG files. Images should be at least 1000px on the shortest side; larger is better for high-quality exports.

What image formats do you export?

Exports are delivered as JPG files optimized for each marketplace. If you need transparent backgrounds (PNG), you can export just the background-removed version without platform-specific resizing.

How long does processing take?

Most individual images are processed in under 10 seconds. Batch processing time depends on the number of images: a batch of 20 images typically completes in 2-3 minutes. Unlimited plan users receive priority processing for faster queue times during busy periods.

What browsers are supported?

Solixync works in all modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). For the best experience, we recommend Chrome or Firefox. Internet Explorer is not supported.

Is there a desktop app?

Solixync is a web-based application—no download required. You can access it from any computer with a modern web browser. A mobile app for photo capture and upload is on our roadmap for the future.

What are the exact dimensions for each platform?

Each platform has specific requirements:

  • Etsy: 2000×2000px (square)
  • Amazon: 2000×2000px, pure white background, 85% product fill
  • Shopify: 2048×2048px (square)
  • eBay: 1600×1600px minimum
  • Pinterest: 1000×1500px (2:3 vertical)

Our presets automatically apply these specifications when you export.

Getting Started

How to sign up, upload your first photos, and use Solixync.

How do I sign up?

Click “Get Started Free” on any page, enter your email address, and verify with a one-time code we send you. That’s it—no password to remember, no credit card required. You’ll be ready to upload your first photos in under a minute.

How do I upload my first photos?

After signing in, click “New Upload” or drag and drop your images directly into the upload area. You can upload a single image or multiple files at once. Then select which platforms you want to export to, adjust if needed, and click export.

What if my images don't meet platform requirements?

If an image doesn’t meet a platform’s requirements, you’ll see a clear indicator showing what failed. For most issues, you can use our adjustment tools or Auto mode to fix the problem instantly. The compliance guide shows you exactly what needs to change.

Can I re-download images I've already processed?

Yes. All processed images are available in your export history for 7 days. You can re-download individual files or entire batches without reprocessing. Just go to your batch history and click download.

Is there a tutorial or guide?

Yes! We have a getting started guide in our blog that walks you through the entire process from upload to export. You can also hover over any interface element to see helpful tooltips explaining what it does.

Getting Started Guide →

Security & Privacy

How we protect your data and images.

Are my product photos private?

Yes. Your images are processed securely and are only accessible to you. We don’t share your photos with other users, use them for marketing, or display them publicly. Your product images are your business assets, and we treat them that way.

Do you use my images to train AI?

No. We do not use your uploaded images to train our AI models. Your product photos are processed, stored temporarily (7 days), and then automatically deleted. Your images are yours alone.

How long are my images stored?

Original uploaded images are deleted immediately after processing is complete. Processed images (exports) are stored for 7 days so you can re-download them if needed. After 7 days, all images are permanently deleted from our servers.

Is my payment information secure?

All payments are processed through Paddle, a certified Level 1 PCI Service Provider—the highest security level available. We never see or store your full credit card number. The connection between your browser and our servers is encrypted with SSL/TLS.

Comparisons

How Solixync compares to other tools.

How is Solixync different from Photoroom?

Photoroom is excellent for general photo editing and background removal. Solixync is specifically built for multi-channel e-commerce sellers. Our key differentiator is platform compliance guides—visual overlays showing exactly how your images will appear on Amazon, Etsy, and other platforms, including requirements like Amazon’s 85% fill rule. Plus, one-click export to multiple platforms, not just background removal.

Solixync vs Photoroom →

How is Solixync different from Remove.bg?

Remove.bg does one thing very well: background removal. Solixync includes background removal plus everything else you need for marketplace listings—platform-specific resizing, compliance validation, multi-platform export, and adjustment tools. If you only need backgrounds removed, Remove.bg is fine. If you’re selling on multiple platforms, Solixync handles the complete workflow.

Solixync vs Remove.bg →

Why should I use Solixync instead of Canva?

Canva is a general-purpose design tool—great for social media graphics, flyers, and presentations. But for product photo optimization, you’ll spend significant time manually configuring exports for each marketplace. Solixync is purpose-built for product photos: upload once, and we automatically generate compliant exports for every platform you sell on.

Solixync vs Canva →

Is Solixync better for sellers than generic photo editors?

For e-commerce product photos, yes. Generic photo editors (Photoshop, GIMP, etc.) are powerful but require manual configuration for each marketplace’s requirements. Solixync knows what Amazon, Etsy, Shopify, eBay, and Pinterest need and automates the entire workflow. It’s the difference between a Swiss Army knife and a purpose-built tool.

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